FAQ

Frequently Asked Questions

We gathered the answers to some popular questions below.
If you can’t find your question below feel free to contact us, and we’ll be happy to help.

  1. Are your henna cones made from organic ingredients? Yes, all our henna cones are made from 100% organic ingredients. We prioritize the use of natural and ethically sourced materials to ensure a high-quality and eco-friendly product.
  2. Is your henna free from chemicals and additives? Absolutely! Our henna cones are free from harmful chemicals, additives, and artificial dyes. We believe in providing a safe and natural henna experience for our customers.
  3. How long does the henna color last? The longevity of henna color varies from person to person. Generally, henna color lasts for 1-2 weeks, gradually fading away as the skin naturally exfoliates. Factors like body temperature, skin type, and henna aftercare can affect the duration of the color.
  4. Do you offer international shipping? Yes, we offer international shipping. During the checkout process, you can enter your shipping address to see if we deliver to your location.
  5. What is the shelf life of your henna cones? Our henna cones have a shelf life of approximately 4-6 months, depending on storage conditions. We recommend storing them in a cool, dry place away from direct sunlight to maintain their freshness.
  6. Can I create intricate designs with your henna cones? Absolutely! Our henna cones are designed with fine tips that allow for precise and intricate henna designs. They are easy to grip and provide excellent control for creating beautiful patterns.
  7. Can I customize or personalize henna cone orders? Yes, you can customization or personalization for individual henna cone orders. However, we are open to discussing bulk or wholesale orders with customization options. Please reach out to our customer support for further assistance.
  8. What is your return/exchange policy? For hygiene reasons, certain items such as opened henna cones or used henna products cannot be returned or exchanged unless they are deemed defective or damaged upon arrival.
  9. How can I contact your customer support? For any questions, concerns, or assistance, you can reach out to our customer support team through the “Contact Us” page on our website or by emailing info@hezahenna.com or WhatsApp +97455107237 We strive to respond to all inquiries within 24 hours.

We hope this FAQ section provides helpful information for your customers. Feel free to customize and expand upon it based on your specific business needs and policies.